QSS agreements
QSS is dedicated to simplifying processes, prioritising customer needs and enhancing services. Their extensive government insight and experience in machinery-of-government changes makes them the ideal partner for your corporate services.
See the QSS report card for the last financial year below.
QSS continue to achieve efficiencies and improve customers' experience by delivering on key initiatives, and providing enhanced services that transform and innovate their business:
- Robotic Process Automation (RPA) improves productivity through automation of repetitive and routine tasks.
- The PDF Form Conversion Initiative modernised service requests delivering a more efficient online experience.
- The Springboard recruitment questionnaire service makes it easier for hiring managers to identify quality candidates.
- The SAP journal eForm initiative increased efficiency for end-to-end processes and has reduced errors.
Log into the QSS Self Service Centre to find your agency’s responsibility maps and process documents. These documents outline the service delivery responsibilities of QSS, your agency and third party providers.
Log into the QSS Self Service Centre to see your agency’s service agreement with QSS. The service arrangement includes:
- terms and conditions
- service details
- performance standards
- prices.