Introduction to Customer 1st eLearning
Understand Queensland Government customer experience (CX) concepts and tools.
This course will take 20–25 minutes to complete.
You'll learn how to:
- define the customer experience
- deliver a better customer experience
- describe the tools we need to improve our customers' experience.
To complete this course, you'll need to:
- use Google Chrome or Safari to open the course
- use headphones to hear the course audio
- run or install Flash.
For more information about Customer 1st training, email online.content@smartservice.qld.gov.au.