Skills framework for the information age (SFIA) role profiles
ICT manager
The ICT manager will ensure the smooth operation of the ICT department in alignment with the business objectives of the organisation.
ICT trainer
The ICT trainer is responsible for training staff in the use of software packages and information systems that are used in an organisation.
Release manager
The release manager is responsible for ensuring that a new release or version of ICT software or hardware occurs in a controlled and co-ordinated manner.
Testing manager
The testing manager works as a bridge between the software development team and senior staff within the business to ensure that the information system being developed is meeting the business needs and the documented specifications.
Network manager
The network manager is responsible for the overall management and direction that an organisation's ICT network will take.
Systems analyst
The system analyst works with the client to develop user requirements, however, they focus on the technical requirements required for the solution to be created.
Web developer
A web developer is responsible for the technical design of web sites along with being involved in the maintenance of the web sites.
ICT strategist
The strategic business planner is responsible for ensuring that there are plans in place for an organisation's future course.
Quality manager
The quality manager is responsible for leading and coordinating the analysis of business processes and procedures to ensure ongoing quality assurance across the organisation.
Account manager
The account manager acts as the liaison between the Information Communication and Technology (ICT) department and the business.
Data modeller
A data modeller is responsible for creating a graphical model or a data model of how data will be stored.
Network analyst
A network analyst ensures that the hardware and software that are needed for the network to function are working to enable users to provide customer service.
Games developer
A games developer is responsible for the design, creation and production of either video or computer games.
Project manager
A project is a temporary process or endeavour which has a clearly defined start and end, a set of activities and tasks, a budget and a specified business case.
Software designer
A software designer is responsible for problem-solving and planning for a software solution.
Hardware engineer
An ICT hardware engineer is the person responsible for researching, designing, testing and overseeing the installation of ICT hardware.
Security architect
A security architect is responsible for the security countermeasures of one or more systems, applications, components, or centres.
Sales consultant
A sales consultant is responsible for selling computer hardware, software and ICT services, and ensuring they are aware of their customer’s ICT needs.
ICT policy officer
An ICT policy officer is a pivotal role in any organisation. An ICT policy officer works to assist the organisation to meet best practice standards in the development, use and maintenance of ICT systems, information and related assets.
Program director
A program director is responsible for leading and managing the setting up of the program through to the delivery of the new capabilities and realisation of benefits.
Security analyst
A security analyst is responsible for ensuring the collection, processing, preservation, analysis and presentation of evidence in support of vulnerability mitigation and information security incident investigations.
Incident manager
The incident manager establishes policies, processes and systems for the delivery and implementation of a quality incident management process.
Capability manager
The capability manager is responsible for meeting current operational requirements, with the sustainable use of current capabilities, and the development of future capabilities, to meet the sometimes competing strategic and current operational objectives of an enterprise.
Benefits analyst
The benefits analyst is responsible for assisting the business to maximise the improvements that will be delivered from an Information, Communications and Technology (ICT) project.
Help desk operator
The help desk operator is the first port of call when a staff member is having difficulties in using their PC and/or an information system that they may be using.
Software developer
A software developer is a person concerned with the facts of the software development process wider than design and coding.
ICT change manager
The ICT change manager is responsible for ensuring that changes to information systems and related infrastructure are done in such a way as to meet the needs of the business, and have a minimal risk to the business and the information.
Graphics designer
A graphic designer is responsible for planning, organising and creating a visual response to communication issues.
Sourcing specialist
A sourcing specialist is responsible for the sourcing of ICT goods and services to ensure that business objectives are met.
Multimedia developer
A multimedia developer has knowledge and skills across a wide variety of areas in relation to the design and development of multimedia products.
Enterprise architect
An enterprise architect works to build a holistic view of an organisation. This includes areas such as business processes, information gathered, technology used and strategy.
Security specialist
security specialist is responsible for ensuring that the information an organisation gathers, stores and utilises is only available to those people who need access to that information.
Solutions architect
The role of the solutions architect is the person who organises the development effort of a systems solution. The solutions architect is responsible for the development of the overall vision that underlies the projected solution and transforms that vision through execution into the solution.
Multimedia designer
A multimedia designer has knowledge and skills across a wide variety of areas in relation to the development of multimedia products.
Systems administrator
The role of the systems administrator is responsible for the management of an organisations computer systems and needs.
Technical architect
An ICT technical architect is responsible for the documentation and review of an organisations ICT technical infrastructure.
Program office manager
A program office manager is the lead role in the program office. The program office may be dedicated to supporting a single program, or it may support a number of programs.
Business analyst
The focus of a business analyst is to review and analyse an organisation’s business, including its business intentions, business services, business processes and information needs.
Senior project officer
A project is a temporary process or endeavour which has a clearly defined start and end, a set of activities and tasks, a budget and a specified business case.
Capacity Planner
A capacity planner is responsible for ensuring that an organisation's ICT resources, that is, hardware, software and infrastructure resources will be able to cope with future demands.
Database administrator
The role of the database administrator (DBA) varies according to the size of the organisation and the organisational reliance on the database.
Project support officer
A project is a temporary process or endeavour which has a clearly defined start and end, a set of activities and tasks, a budget and a specified business case.
Business continuity planner
The business continuity planner is responsible for ensuring that there are plans in place for an organisation to continue to function in the event of a disaster or catastrophic event.
Business process modeller
A business process modeller is responsible for graphically representing how business is done (as-is) or how business is to be done (to-be) across a business unit, organisation or between organisations.
Vendor relationship manager
A vendor relationship manager is responsible for building and maintaining relations with each company the organisation has a relationship with.
Chief information officer
Responsible for the overall management of an organisations information and communication technology services.
Customer services manager
The main aim of the ICT customer services manager is to ensure that services to those using ICT across an organisation are of a high quality.
Strategic business planner
The strategic business planner is responsible for ensuring that there are plans in place for an organisation's future course.
Telecommunications engineer
A telecommunications engineer is involved in the planning, design, commissioning and monitoring of telecommunications networks.
Principal project manager
A project is a temporary process or endeavour which has a clearly defined start and end, a set of activities and tasks, a budget and a specified business case.
Technical development manager
This role is responsible for the technical aspects in the full life cycle of a development project.
Customer relationship manager
The main aim of the ICT customer relationship manager is to improve services provided to ICT customers across an organisation and to use customer contact information for targeting marketing.
Information management specialist
The information management specialist is responsible for liaising and consulting widely to promote and market effective corporate information and records management practices, coordinate needs and provide recommendations that align with the strategic direction for departmental corporate knowledge and records management.